Do not worry, our courier will try to reattempt to deliver in next 2 days. In case parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.
Cash On Delivery payment option is not available to minimize the risk of spreading of coronavirus infection and to ensure the practice of social distancing. You can currently pay using credit/debit cards, UPI, net banking or e-wallets.
As an international brand, we adhere to strict quality and design benchmarks. Every SURYASAREES product goes through a 5 step Quality Control process to ensure that you receive the best.
You will be able to get return if you follow these few steps:
- Contact your seller and follow the instruction given by seller
- Fill the return request form
- Wait for approved the request from the from the seller
- Return the product as par our policy.
NOTE: CUSTOM ORDER WILL NEITHER RETURN NOR EXCHANGE
Check with your neighbor/front desk, etc. if someone accepted the package. Try to contact the courier to cross check if someone has signed the package. If no one accepted delivery email us on [email protected] .
Once you get the tracking details of the shipping we request you to estimate us if the product doesn’t delivered within 10-15 days of the dispatched,So that we can coordinate with our logistics partner
If there is no update about the delivery we will consider the order has been delivered,hence you cannot apply for the refund.
Please follow the below process
- Please login to your account, Go to “My Return”
- Select the Order and Product you want to Return/Replace
- Share the Item Condition and Photo with the detailed reason for Refund/Replace
Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.
The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly Exchange or give Store Credit, which you can use for your future purchase. Or Refunds amount will will be credited in your original account.
Payment needs to be done within 24 hours from the time the order is placed, failing which we would consider the order canceled.
Since we have very limited stocks of our product, hence, We will be able to hold the product for you for only 24 hours.
1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to House of Surya and Courier Company by email, of any matter whereof the Customer may allege that the product is not in accordance with the order.
2. If the Customer fail to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.
3. The Customer shall give us written notice of any hidden defects within 24 hour of their delivery.
Taxes and Duties depend on your Shipping Destination. VAT/GST, Custom, and Import Duties are not included in our ordering process, but may be levied as per rules and regulations set forth by your government.
If you face any issues with the payment, you can inform us within 48 hours of the payment via call at : + +91-9625221822 24/7 or email us at : [email protected]
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